71cuci Privacy Policy

1. Information We Collect

71cuci collects various types of information from users to ensure services can be provided safely and efficiently. The information collected falls into two main categories:

Information you provide directly:

• Full name and username chosen during account registration
• Active email address and mobile phone number
• Date of birth for age verification purposes (21 years and above)
• Identity card number (MyKad) or passport for the identity verification process
• E-wallet or banking account information for processing deposits and withdrawals
• Any supporting documents you submit to our support team

Information collected automatically:

• IP address and device information used to access the platform
• Login session data including date, time and duration of use
• Game history and records of deposit and withdrawal transactions
• Website navigation data through cookies and equivalent tracking technologies
• Technical information about your device's browser and operating system

2. How We Use Your Data

Every piece of information collected by 71cuci is used solely for stated and legitimate purposes. We use your information for the following:

• Account management: Creating, verifying and managing your player account securely, including the required identity verification process.
• Transaction processing: Processing deposits and withdrawals through Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency (USDT, BTC, ETH) quickly and accurately.
• Customer service: Providing 24/7 support via live chat and email in Malay and English.
• Security and fraud prevention: Identifying suspicious activity, preventing fraud and maintaining platform integrity.
• Legal compliance: Meeting the reporting and compliance requirements set by the relevant regulatory bodies.
• Platform improvement: Analysing aggregate usage patterns to improve the overall user experience.
• Promotional communications: Keeping you informed about bonuses, promotions and the latest updates — provided you have not opted out of receiving such communications.

3. Sharing Information With Third Parties

71cuci maintains a strict confidentiality policy. Your personal information will not be shared, sold or given to outside parties except in certain legitimate circumstances as follows:

• Payment service providers: Required transaction information is shared with approved payment processors solely for the purpose of processing your deposits and withdrawals.
• Game software providers: The minimum technical data required for game operations is shared with game providers who have signed a confidentiality agreement with us.
• Legal requirements: When required by law, court order or direction from a competent authority, we may need to disclose certain information.
• Protection of rights: In situations involving fraud, security threats or breaches of terms of use, relevant information may be shared with the competent authorities.

All third parties involved in handling 71cuci user data are bound by strict data protection agreements and are prohibited from using that information for any purpose other than what has been agreed.

4. Data Security Measures

71cuci invests in robust security infrastructure to ensure your data is always protected. The security measures we practise include:

• Data encryption during transmission using industry-standard TLS/SSL protocols
• Role-based access controls — only authorised personnel can access user data
• Continuous monitoring of system activity and unauthorised access attempts
• Regular security audits by the internal technical team and independent external parties
• Clear incident response procedures in the event of a data breach
• Storage of passwords in hashed and salted form that cannot be decrypted

5. Your Rights as a Data Subject

As a 71cuci account holder, you have several rights you can exercise regarding your personal information:

To exercise any of the above rights, contact our customer service team via live chat or email. We are committed to processing your request promptly.

6. Cookie Policy

71cuci uses cookies and similar tracking technologies to improve the functionality and user experience of our platform. The cookies we use fall into the following categories:

• Essential cookies: Required for basic website functions such as login session verification, security controls and basic navigation. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Collect information about how you use our website — pages visited and links clicked — to help us improve the user experience. All information is collected anonymously.
• Functional cookies: Store your preferences such as language, layout and display settings so you do not need to set them again each time.
• Analytical cookies: Help us understand aggregate usage patterns for the purpose of continuously improving our services.

You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality and usability of some parts of the platform.

7. Data Retention Period

71cuci retains your personal information for as long as necessary to fulfil the purposes of data collection as stated in this policy, or as required by applicable laws and regulations.

• Active account data: Retained for as long as your account is active and for a reasonable period after the account is closed for compliance purposes and resolution of any disputes.
• Financial transaction records: Retained in accordance with the periods set by the relevant licensing and financial law requirements.
• System and security logs: Retained for a limited period for security investigation and technical troubleshooting purposes.
• Marketing data: Retained until you object to or withdraw your consent to receive marketing communications.

Once the retention period ends, your data will be securely deleted or anonymised in accordance with established procedures.

8. Children's Privacy and Age Restrictions

71cuci services are restricted to individuals aged 21 years and above only. We do not knowingly collect personal information from individuals below this age limit.

During the registration process, you are required to confirm that you are 21 years of age or older. We reserve the right to request proof of age at any time and to suspend or close any account suspected of belonging to an individual below the required age limit.

9. Changes to This Privacy Policy

71cuci reserves the right to update or amend this privacy policy from time to time to reflect changes in our practices, legal requirements, or changes in the services we offer.

When significant changes occur, we will notify you through:

• A clear notification on the main page of our platform
• A notification email to your registered email address
• A prompt upon your next login for changes that require re-consent

Continued use of 71cuci services after changes take effect means you accept the updated version of the privacy policy. The "Updated" date at the top of this document indicates when this policy was last reviewed.